Margaret Heffernan

Staff Surveys: Risks and Rewards

25-May-2012 | Margaret Heffernan

You may think you know what's going on with your team. But survey data is far better than anecdotal observation. "Despite the economy, morale is really high," a CEO recently told me. I said: "That's

Make Good Decisions: 4 Tips

16-Apr-2012 | Margaret Heffernan

Wise decision making is not a constant, research shows. But you can set yourself up for success in these straightforward ways. Judgement counts. We all make a lot of decisions in business and like