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Lisa James


Customer Service: Are You Ready For The Socially Connected Customer?

14-Jun-2017 | Lisa James

There’s no question that today’s customers are more connected, demanding, and informed. The common expectation is for consistent service to be available 24/7 across channels and devices, and prefe

Proactive Customer Service Is The New Black

12-Jun-2017 | Lisa James

Let’s face it: These days, customer satisfaction and loyalty are hard-won. With the click of a mouse, customers can change brands and products, cancel warranties and contracts, and decline technicia

5 Ways Field Service Supports Top-Notch Customer Service

19-Apr-2017 | Lisa James

Sales organizations are often well-oiled machines, delivering the right product at the right time to customers. Keeping customers happy after the sale, by providing customer care that positively refle

How To Acquire (And Keep) Customers With End-To-End Field Service

5-Apr-2017 | Lisa James

Most companies grapple with delivering customer service that increases loyalty and decreases churn. Keeping customers while gaining new ones boosts revenue and strengthens reputations. After all, a

Farewell To The Landline: The Future Of Customer Service

28-Dec-2016 | Lisa James

Remember listening to hold music on the phone as waiting to talk to a customer service agent? False hope rang in your ears when the message, “You are the next caller,” came on the line. When you