Laurence Leyden

Laurence Leyden

About Laurence Leyden

Laurence is general manager of Financial Services, EMEA, at SAP and is primarily involved in helping banks in their transformation agenda. Prior to SAP he worked for numerous banks in Europe and Asia including Barclays, Lloyds Banking Group and HSBC. He regularly presents on industry trends and SAP’s banking strategy.

Corporate Banking: Learning From The Consumer Side

14-Feb-2017 | Laurence Leyden

Adopting a customer-centric approach to digital banking means different things to different banks. In the retail space, digital transformation is creating a tension between the service levels seen amo

Digitalisation: Don’t Be Distracted By The Shiny Front End

20-Sep-2016 | Laurence Leyden

In the runup to Sibos 2016, I wanted to use this blog to talk about some of the lesser-known impacts of digitalisation, particularly in corporate banking. There’s been so much written about digitali

Why Is My Bank Leaving Money On The Table?

21-Apr-2016 | Laurence Leyden

Married Baby Boomer (Male) Seeks More Intimate Relationship with Bank I saw a documentary on TV the other day about BMW making Minis. The production line had 26 basic models, but each car coming off

Don’t Look Back. You’re Not Headed That Way

29-Oct-2015 | Laurence Leyden

In my last two blogs, I’ve talked about looming pressures on banks and financial institutions as digitisation continues to disrupt business models, and risks to both market share and longevity if th

Time For Banks To Fight Back

14-Oct-2015 | Laurence Leyden

The financial services industry has suffered consecutive blows in recent years. The global banking crisis, new regulations, empowered customers calling the shots, not to mention a new breed of digital

Why The Bank You Know Today Will Disappear

21-Sep-2015 | Laurence Leyden

It may take 10 or even 20 years, but the bank you know today is going away. For good. It will either reinvent itself from the inside out or simply disappear as a casualty of market forces. Digitisatio

The Four Essentials Of 21st Century Banking

19-Jun-2015 | Laurence Leyden

There’s a powerful combination of pressures at work in the banking industry – some of which challenge the very core of banking business: information and delivery. Aside from the global political,

Strange Bedfellows: Banking In The Age Of The Customer

2-Jun-2015 | Laurence Leyden

Back in March, I wrote a blog entitled "Banking’s New Mantra: Must Play Well With Others" about the need for banks to ally themselves with non-traditional partners and wider ecosystems to compete in

Is SaaS The New Major Agent Of Change In Retail Banking?

18-Dec-2014 | Laurence Leyden

It’s rare for all parties in a given industry to agree on something, but if the Ovum report, The Critical Role for Cloud in the Transformation of Retail Banks is to be believed, there is universal a

Is Cloud The Key To Cost Control And Agility?

16-Dec-2014 | Laurence Leyden

Cloud and cost control. It fits like a glove, doesn’t it? I read with interest in the Ovum report, The Critical Role for Cloud in the Transformation of Retail Banks, that there has been a shift in t