Kirsi Tarvainen


About Kirsi Tarvainen

Believing strongly that we all deserve good customer service, Kirsi has been working in customer service field for more than fifteen years. In her current role in SAP Hybris she works for SAP Hybris Service Solutions, helping companies worldwide improve their customer experience.

machine learning, customer service, chat bot, customer experience

Meet Machine Learning, Your New Favorite Colleague

21-Mar-2018 | Kirsi Tarvainen

[no_syndicate_info][/no_syndicate_info] What if you had a colleague who would take care of all the dull, routine tasks without complaining? A colleague who lets you do interesting and challenging tas

The Future Of Customer Service = The Best Of Man And Machine

26-Jan-2018 | Kirsi Tarvainen

[no_syndicate_info][/no_syndicate_info] Artificial intelligence, machine learning, chatbots, Internet of Things…customer service is experiencing a revolution. The balancing act between customer s

Boost E-Commerce Revenue With Intelligent Customer Service

14-Dec-2017 | Kirsi Tarvainen

[no_syndicate_info][/no_syndicate_info] Online shopping scores high on my list of best innovations to improve family well-being. Instead of heading to a crowded mall after work, I prefer sitting on

Six Ways Microservices Will Change The Future Of Customer Service

5-Oct-2017 | Kirsi Tarvainen

Long gone are the days when customer service meant investing in a telephone system, hiring a team of contact center agents, and sitting by the phone waiting for the customer to call. The motto used to