Kirsi Tarvainen

About Kirsi Tarvainen

Believing strongly that we all deserve good customer service, Kirsi has been working in customer service field for more than fifteen years. In her current role in SAP Hybris she works for SAP Hybris Service Solutions, helping companies worldwide improve their customer experience.

The Future Of Customer Service = The Best Of Man And Machine

26-Jan-2018 | Kirsi Tarvainen

[no_syndicate_info][/no_syndicate_info] Artificial intelligence, machine learning, chatbots, Internet of Things…customer service is experiencing a revolution. The balancing act between customer s

Boost E-Commerce Revenue With Intelligent Customer Service

14-Dec-2017 | Kirsi Tarvainen

[no_syndicate_info][/no_syndicate_info] Online shopping scores high on my list of best innovations to improve family well-being. Instead of heading to a crowded mall after work, I prefer sitting on

Six Ways Microservices Will Change The Future Of Customer Service

5-Oct-2017 | Kirsi Tarvainen

Long gone are the days when customer service meant investing in a telephone system, hiring a team of contact center agents, and sitting by the phone waiting for the customer to call. The motto used to

In Customer Service, Every Day Is Valentine’s Day

13-Feb-2015 | Kirsi Tarvainen

Valentine’s Day is the day when we show our dear ones how much we love them and how important they are to us. At best, it is a beautiful day that strengthens our relationships and reminds us of what

The Contact Center Of The Future: Smart And Effortless

21-Jan-2015 | Kirsi Tarvainen

Customer service has been in turmoil for the past few years and the speed of change is certainly not going to decrease in the near future. Rising customer expectations, new communication channels and

Naughty Or Nice? Holiday Season Is The Moment Of Truth, Customer Service!

6-Jan-2015 | Kirsi Tarvainen

For most of us, the end of the year is the busiest time of the year at work – so the free time is scarce.  At the same time we are trying to pave the way for relaxing during the holidays – which

Call Center World 2013 – Where The Call Center Community Comes Together

22-Mar-2013 | Kirsi Tarvainen

A few weeks ago, European customer service professionals and contact center experts gathered in Berlin at the annual Call Center World event (CCW 2013). This event is Europe’s leading contact center