Kathleen O'Brien

Transform Citizen Engagement For A Digital Age

15-Jun-2017 | Kathleen O'Brien

The challenge facing many government organizations is translating policy and legislative changes into citizen services and representation, all while dealing with outdated legacy systems and the need f

Customer Engagement For The Public Sector: Keep It Simple

14-Jun-2017 | Kathleen O'Brien

Citizen engagement in the public sector is increasingly driven by consumer demand for virtual access to services. Citizens expect assistance with permits, grievances, building plans and the like, wher

Three Ways Governments Can Engage Better With Citizens

10-Oct-2016 | Kathleen O'Brien

I spend a lot of time following how the digital transformation wave is affecting the public sector as it’s my job. I’m also an average citizen. Every person is a citizen of somewhere, yet somehow