John Bertrand

Novelty To Necessity: The Power Of Personalization Technology In Banking

6-Feb-2018 | John Bertrand

Thanks to advanced technologies, we now have natural language robotics and facial recognition that can measure and match unique characteristics for the purposes of authentication and identification. W

private banking, fintech

Open Banking: Redefining The Private Banker

30-Jan-2018 | John Bertrand

A retail banking revolution is underway. Evolving customer expectations, shifting platforms, re-imagining business models, and, most of all, innovative digital technology has created a new playing fie

open banking, banking regulations, privacy, data security, PPI

Open Banking: Consent Is Key

14-Nov-2017 | John Bertrand

We have learned a lot about how not to do consent from Hollywood and the fashion industry. Consent has to be explicit, have a clear affirmative statement, an action of intent that cannot be misinterpr

Man at counter paying with credit card

Adapt Or Die: Why Cloud Is A Digital Imperative In Financial Services

19-Oct-2017 | John Bertrand

Charles Darwin’s research showed it isn’t the strongest of the species that survives, nor the most intelligent, it is the one that is the most adaptable to change. This sentiment may have come to

Open Banking: Who Will Customers Choose?

11-Oct-2017 | John Bertrand

Who will the customer choose to be their banking confidant in this new, open connected banking marketplace starting in January? The answer is the one you trust the most with your money and data. Th

AI, Blockchain, cloud, banking, financial services

AI, Blockchain, And Cloud Fuel Banking’s Evolution

21-Sep-2017 | John Bertrand

Artificial intelligence (AI), blockchain, and cloud technologies are increasingly appearing on the horizon. This could be exactly what the banker ordered, given the legal mandates for open banking and

digital banking, open banking, right to be forgotten, GDPR

Open Banking And The Legal Right To Be Forgotten

13-Sep-2017 | John Bertrand

Open banking rests on enabling customers to give consent and control to a third-party relationship involving their data and transactions. This ability to help the customer manage this relationship is

Open Banking: How To Avoid A Shipwreck

22-Aug-2017 | John Bertrand

In less than six months, open banking sets sail. We do not want open banking to be like Twelfth Night: a shipwreck. As Shakespeare’s extraordinary play unfolds, it slips into a environment similar t

Open Banking: The Fuzzy Period

10-Jul-2017 | John Bertrand

Like Captain Ahab at the start of his voyage, banks are in a similar fuzzy period. They know Open Banking is coming with new rules to comply with, but they don't know what should they do, if anything,

banking, digital finance

Open Banking: A FitBit Style Of Change

13-Jun-2017 | John Bertrand

“Buy the ticket, take the ride.” Hunter S. Thompson’s quote can easily be applied to open banking, which becomes mandatory in the UK starting in 2018. Banking innovation lead by the regulator! I