James Eardley

Are Retail Banks Relationship-Challenged?

3-Nov-2017 | James Eardley

Creating a long-lasting relationship is tricky, whether you’re a college student on a date or a bank looking to create loyalty. Back in college, my friends and I used to joke that we were all “rel

Retail Banking: Lions And Bankers And Fintechs, Oh My!

13-Oct-2017 | James Eardley

“Toto, I’ve a feeling we’re not in Kansas anymore.” Everyone knows these as the ominous words spoken by Dorothy in the Wizard of Oz, and just as Dorothy was magically transported by a tor

How Personal Value Decommoditizes Insurance Technology

14-Jun-2017 | James Eardley

In May, I had the great fortune to attend Digital Insurance Agenda (DIA) in Amsterdam. I got my fill of the latest in insurance technology innovation, which included insurance aggregators, chatbots,

banking, fintech, digitalization, digitization, machine learning

How Fintechs Can Help Create The Future Of Banking

29-Dec-2016 | James Eardley

Many of the new fintech companies aiming to disrupt the industry are one-trick ponies. They’ve got one claim to fame and they do it well, but they’ll have a hard time displacing the banks we see d


Even In The Digital Era, When It Comes To Insurance It’s All About Relationships

29-Nov-2016 | James Eardley

Insurance has been with us for over 2,000 years, but until quite recently it has always been a business of people. But times change, and these days it’s a business of technology. Started by insurers