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Falk Rieker


Falk Rieker

About Falk Rieker

Falk Rieker, Global Vice President and Global Head of the Banking Business Unit at SAP, is a senior level financial services professional and SAP veteran with over 20 years’ experience. He is responsible for leading the SAP banking solution strategy and connecting bankers with the technology they need to succeed in today´s workplace. As a thought leader in the banking space, Falk frequently speaks at international banking conferences and has been published and quoted in leading industry publications like Forbes, American Banker, IDG and Wall Street and Technology. Follow Falk on Twitter (@FalkRieker), LinkedIn, Youtube, and Instagram.

Millennials, P2P Payments, And Fintechs: What Banks Should Be Watching In 2017

19-Jun-2017 | Falk Rieker

A 2016 CapGemini study found that customers believe that their banking experience has improved. They are, in general, happy about the experience they receive at their retail banks – a credit to the

banking, fintech, digitalization, digitization, digital disruption, shark

Banking Self-Disruption: Diving Into The Fintech Shark Tank

7-Feb-2017 | Falk Rieker

Banks have large customer bases and developed relationships with their customers, yet find it hard to deliver new, innovative products and services quickly. On the other hand, financial technology (fi

banking, fintech, digitalization, digitization

Not Your Grandfather’s Bank: How Banks Can Enter The Digital World

9-Jan-2017 | Falk Rieker

Changes in the way we do business with banks are rarely initiated by banks themselves. Instead, banks are often forced to adapt because of technological advancements that are shifting social culture a

Digital Revolution Drives Banks To Offer New Products, Serve Customers Better

10-May-2016 | Falk Rieker

We live today in an increasingly digital world. We are plugged in, connected, and accessible anytime, anywhere. We communicate via text message and social networks. We are increasingly surrounded b

Why You Should Be Banking In The Cloud: For A Single View Of Your Customer

27-Apr-2016 | Falk Rieker

Banks around the world are flocking to digital tools and new technologies, both to meet higher customer expectations and to respond more quickly to their changing environments. One of the most benefic

The Internet Of Things: Improving The Customer Experience In Banking

12-May-2015 | Falk Rieker

Over the last few years, the term “Internet of Things” (IoT) has become one of the most frequently used yet misunderstood technology concepts within the business community. While many industries m

Transformation Is No Longer Optional

29-Jul-2013 | Falk Rieker

The digital revolution has driven many industries to face a fundamental transformation – from media, to education and most notably to banking. But perhaps no other industry beside outside of banking

good bank

Does The Future Need Banks?

11-Apr-2013 | Falk Rieker

“Banking is necessary – banks are not.” This quote from Bill Gates sums up the challenges facing banks in the 21st century. However, although it sounds threatening, the way it is coming true

Banking In The Facebook Age: What Does It Mean To Be A Social Bank?

16-Nov-2012 | Falk Rieker

I wrote in an earlier blog post about the challenges and opportunities of multi-channel banking. However, there is one channel that deserves particular attention. It is a channel many banks have yet t

customer experience at a retailer

The Long Game Of Customer Loyalty

9-Nov-2012 | Falk Rieker

We often talk about banking as primarily about relationships. In many ways, the relationship between customer and bank resembles other relationships. However, over time circumstances change. The cu