About Falk Rieker

Falk Rieker, Global Vice President, Global IBU Head for Banking, is responsible for the Banking solution strategy and solution management teams at SAP. He is part of SAP’s Global Leadership Team for Banking and has over 20 years of experience and thought leadership in the Banking and Software Industry. Falk has driven solution innovation with industry leaders like JP Morgan Chase and played a key role in winning marquis new customers such as Bank of America. He is a speaker at international banking conferences and his articles have been published and been quoted in leading industry publications like American Banker, BS&T, Wall Street and Technology.

Recent Stories

The Internet Of Things: Improving The Customer Experience In Banking

The Internet Of Things: Improving The Customer Experience In Banking

The Internet of Things is opening the door to the future of banking and financial services, and much advancement has been made in customer experience.
Transformation Is No Longer Optional

Transformation Is No Longer Optional

The digital revolution has driven many industries to face a fundamental transformation – from media, to education and most notably to banking. But perhaps no other industry beside outside of
good bank

Does The Future Need Banks?

“Banking is necessary – banks are not.” This quote from Bill Gates sums up the challenges facing banks in the 21st century. However, although it sounds threatening, the way it is coming true opens up new paths for...
Banking In The Facebook Age: What Does It Mean To Be A Social Bank?

Banking In The Facebook Age: What Does It Mean To Be A Social Bank?

I wrote in an earlier blog post about the challenges and opportunities of multi-channel banking. However, there is one channel that deserves particular attention. It is a channel many banks
customer experience at a retailer

The Long Game Of Customer Loyalty

We often talk about banking as primarily about relationships. In many ways, the relationship between customer and bank resembles other relationships. However, over time circumstances change. The customer and the
New Frontiers In Multi-channel Banking Services

New Frontiers In Multi-channel Banking Services

In 2012, every bank needs to have a multi-channel approach to service offering. And most banks believe that they do. They have phone banking. They offer Internet banking and home banking
Addressing the Insanity Principle

Addressing the Insanity Principle

I’m probably not the only person who receives multiple credit card offers each month from the very same institutions that unsuccessfully sent me similar offerings in the past. Why do banks believe I’ll eventually sign up for their cards...