About Christopher Koch

Christopher Koch is Editorial Director of the SAP Center for Business Insight. An experienced journalist and analyst, he blogs about the intersection of business and technology. Follow him on Twitter: @ckochster.

Recent Stories

3 Reasons Why You Should Add Services To Your Product Portfolio

3 Reasons Why You Should Add Services To Your Product Portfolio

Ever since I was a kid I’ve been fascinated by what they call in the construction business heavy equipment: bulldozers, backhoes, and such. I’m always getting shooed away by those bored off-duty cops they hire to keep an eye…
2 Reasons Why Companies Must Hire For Potential, Not Skills

2 Reasons Why Companies Must Hire For Potential, Not Skills

One of my former bosses said she literally fished my cover letter and resume out of the trash. Frustrated that HR wasn’t sending her the right people for a writing job, she demanded that they turn over the submissions…
Why Technology Is The Worst Source Of Work Conflict

Why Technology Is The Worst Source Of Work Conflict

I have two attributes that set me up for conflict with my current colleagues at SAP. First, I worked in small companies for my entire career leading up to 2012, when…
4 Questions To Ask To Improve Customer Satisfaction In Any Industry

4 Questions To Ask To Improve Customer Satisfaction In Any Industry

Starbucks’ customer experience is vastly different from that of a cement company. But research by my colleague Rob O’Regan has shown that there are four questions to ask your customers about their experiences that are universally helpful across industries…
2 Trends That Have Shaped The Sharing Economy

2 Trends That Have Shaped The Sharing Economy

What do sharing upstarts like Uber and Lyft (cars) and Airbnb (homes) have in common (besides iPhone apps)? They both saw opportunities to make the markets they entered simpler…
4 Ways To Customize Products Without Breaking The Bank

4 Ways To Customize Products Without Breaking The Bank

Imagine you ran a company that lets customers specify whatever they want in your products – including using their own materials. You’re probably thinking that the company has to be small…
goldfish jumping to a bigger bowl

How Kimberly Clark Co-Innovates With Suppliers

We’ve been doing a lot of research recently into how companies will manage resources, including the supply chain. My colleague Stephanie Overby was fortunate…
4 Ways To Gauge Workforce Mood Swings Before It’s Too Late

4 Ways To Gauge Workforce Mood Swings Before It’s Too Late

If you were my friend and you only checked in with me once a year to see how I was doing, you wouldn’t really be my friend. So why do companies think that surveying
3 Reasons Why It’s Never Been A Better Time To Be An Inventor

3 Reasons Why It’s Never Been A Better Time To Be An Inventor

We all know the stereotype of the inventor: a quirky obsessive who spends all his (it’s usually a him) free time in the basement playing with dangerous objects and explosive chemicals…
How To Give Technology Have-Nots Government Access

How To Give Technology Have-Nots Government Access

Every now and then we have to remind ourselves that not having access to a computer or a smartphone has more serious consequences than missing out on playing Candy Crush