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iPad Clienteling at Retail Stores: Cool or Creepy?

iPad Clienteling at Retail Stores: Cool or Creepy?

As innovative consumer mobile apps continue to redefine the retail industry, will iPad-wielding associates be the next wave?I asked myself this question at Nordstrom at Stanford Shopping Center a couple of weeks ago during their anniversary sale event....
Designing Mobile Customer Experience: It's Not Just About Your Service

Designing Mobile Customer Experience: It’s Not Just About Your Service

If you are designing a consumer mobile app for your company, focus on solving a 'major annoyance' hindering your customer's experience, even if it's not within the scope of your product or service.Every company wants to engage with consumers...
subscription fashion service

Netflix For Fashion: Why Subscription Fashion Is The New Disruption

What if you want to experiment, but don’t want to pay a heavy price for items likely to be worn only a few times? That's the problem Gwynnie Bee is trying to solve - a startup for 'clothing without...
Amazon Prime & Showrooming: Can Mobile Save Retailers?

Amazon Prime & Showrooming: Can Mobile Save Retailers?

Amazon winning the 'Retailer of the Year' award at the National Retail Federation convention at New York this week was not a surprise, though it's an interesting decision by NRF mostly comprising brick-and-mortar retailers. Are they surrendering to Amazon...
Is Mobile the Next Customer Service Channel?

Is Mobile the Next Customer Service Channel?

StaffingTalk.comI remember being amazed by the exceptional customer service by American companies, when I first came to the US in 1997. The  ability to call the 1-800 number practically 24/7 to solve any problem was unlike anything I had...
'Social Enterprise' and 'Consumer Social': 5 Behavioral Differences

‘Social Enterprise’ and ‘Consumer Social’: 5 Behavioral Differences

Saw this funny cartoon in an otherwise serious (&excellent) article:   After nearly falling off my chair laughing, I felt like adding another box:    Social Media: "Social Enterprise emancipates individuals to...